Karma Automotive

IT Infrastructure Director

Job ID
2017-2924
Department
IT
FLSA Status
Exempt

Overview

Karma Automotive is passionate, responsible and uncompromising. 

 

We promise to deliver our customers beautiful cars with high-technology and clean propulsion, and a memorable customer experience.

 

The Interim IT Infrastructure Director combines deep technical IT expertise with business acumen and proven leadership skills to set the strategy, facilitate the design, drive the execution, and lead support for business critical IT systems and platforms.

The Director should have experience in building and effectively running infrastructure organizations, as well as, experience with project governance structure. The director should also be excellent communicator.

Responsibilities

  • Manages the IT Infrastructure and End User Support staff including performance evaluations, staffing, and team development reporting into the VP and CIO
  • Management skills are required to successfully perform the planning, directing, reporting and administrative responsibilities of this position
  • Owns the blueprint of all Infrastructure and Operations services that include but not limited to: Network & Telecomm, Hosting and Cloud, Data Center, Server and Storage, End User Collaboration, Application Support and IT Operations
  • Calibrate technology solutions to industry standards and incorporate opportunities arising from emerging technologies
  • Responsible for assuring end users are provided excellent and timely support within established SLAs
  • Performs staff scheduling to ensure proper coverage during established business hours and on-call support as required
  • Interfaces with 3rd party IT service, software, and hardware companies in support of business critical systems
  • Ensures that daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed on time and reported out accordingly
  • Oversees the Help Desk system, interfaces with users and system administrators for modification request, adds moves and changes, upgrades and enhancements
  • Develops IT SOPs in support of IT Standards, regulatory requirements, and best practices - Information Technology Infrastructure Library (ITIL) based
  • Isolates problem trends and ensures that troubleshooting efforts are completed for recurring problems until permanent solutions are found
  • Performs asset management and enforces process for the continual and accurate tracking of all assets
  • Provides leadership by projecting a positive attitude, stays calm under pressure, and demonstrates approachability
  • Collaborates with Business counterparts to understand customer needs and requirements and works with IT service owners and other process managers to ensure the smooth running of IT services
  • Performs duties in a cost-effective manner to avoid waste of resources without jeopardizing quality of care and service
  • Demonstrates management and decision making skills with a proven track record of completing tasks and/or project within budget and on schedule
  • Ability to manage multiple high priority initiatives in a fast paced highly technical environment
  • Remains available during off-peak hours to respond to support service issues
  • Performs other duties and responsibilities as assigned by the VP and CIO

Qualifications

  • Master's degree in information Systems, Computer Science or related technical discipline, or equivalent work experience
  • Minimum 10 years leadership experience in IT Engineering and Architecture
  • Broad and deep technology knowledge across multiple technologies and platforms such as:
    • Desktop Environments and End User Technologies
    • Data Center Technologies
    • Server Hardware & Virtualization technologies
    • Microsoft OS and Unix/Linux
    • Microsoft Infrastructure Components
    • Security
    • Network & Telephony
    • Cloud Technologies
    • Middleware Technologies
    • Disaster Recovery / High availability
  • Preferred Qualifications
    • ITIL Experience and/or Certification
    • AWS/AZURE Experience
    • Microsoft Certified Professional
    • Prior experience in Automotive or Global Engineering and Manufacturing companies
    • Previous experience in a startup environment
    • Self-Starter
    • Analytical
    • Excellent interpersonal skills
    • Strong verbal and written communication ability

Come and join the great Karma Team, where you can make a career! Karma Automotive offers a complete benefits package including medical, dental, vision, life, STD, LTD; paid vacation, holidays and personal days; and a 401K with matching contributions.  Relocation assistance is available.

 

NO 3rd Party Recruiters.  Principles Only, Please

 

Karma Automotive LLC is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of gender, color, race, sexual orientation, marital status, pregnancy, national origin, age, religion, veteran status, genetic information, citizenship status or any other group protected by law. Karma Automotive LLC, complies with the Americans with Disabilities Act to ensure equal access to all qualified individuals with a disability. Valid driver’s license may be required based on essential duties.

 

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