Karma Automotive

IT Analyst

Job ID
2018-3140
Department
Non-Exempt

Overview

Karma Automotive is passionate, responsible and uncompromising. 

 

We promise to deliver our customers beautiful cars with high-technology and clean propulsion, and a memorable customer experience.

 

If these commitments excite you, we would love to talk.

 

The IT Analyst will provide desktop support for the entire enterprise, both local and remote. This role will analyze user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities, workflow, and scheduling limitations. May analyze or recommend commercially available software. Be the first line of support for any user accessed system to ensure they have a productive and pleasant user experience. In the Karma environment, our IT analyst is quite literally the face of Karma IT.  We expect our IT analysts to be professional, pleasant, and knowledgeable and “on their game” at all times.

 

** This position will work out of our Moreno Valley, CA manufacturing facility. **

Responsibilities

  • Provide staff and users with assistance solving computer related problems, such as malfunctions and program problems.
  • Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems.
  • Use client/server applications, multimedia and Internet technology.
  • Confer with clients regarding the nature of the information processing or computation needs a computer program is to address.
  • Coordinate and link the computer systems within an organization to increase compatibility and so information can be shared.
  • Consult with management to ensure agreement on system principles.
  • Expand or modify system to serve new purposes or improve work flow.
  • Interview or survey workers, observe job performance and/or perform the job in order to determine what information is processed and how it is processed.
  • Determine computer software or hardware needed to set up or alter system.
  • Train staff and users to work with computer systems and programs.
  • Analyze computation needs and plan and suggest computer systems.
  • Assess the usefulness of pre-developed application packages and adapt them to a user environment.
  • Help Develop, document and revise system design procedures, test procedures, and quality standards by understanding customer use of systems and suggesting changes to IT leadership.
  • Review and analyze computer reports and performance indicators to help root cause, and correct problems.
  • Recommend new equipment or software packages.
  • Read manuals, periodicals, and technical reports to learn how to develop programs that meet staff and user requirements.
  • Support a wide range of applications.
  • Interfacing with the customer.
  • Own problems and make sure that the customer is able to continue their work before they take on another task.
  • Be the “Face of Karma” and represent the Karma IT team in a professional, courteous and pleasant manner.
  • Report any common issues to see if there is a system issue that should be looked at.
  • Communicate customer needs to IT leadership.
  • Make sure that our Customers are satisfied with their IT needs.
  • Be open to learning…we here are 100% committed to constant learning, and we need a team member to want to be driven to learn everything that we can teach them. We will only open the door to learn everything, it’s their duty to walk through and maximize their exposure to our systems.
  • Be able to work in a high paced environment and maintain their composure.
  • Be passionate about the service they give, strive to be the best IT analyst they can be, while still being a great team player. We need a rock star without the rock star attitude.

Qualifications

  • Honesty and Passion.
  • Strong communication skills, both written and verbal
  • Able to execute projects and not be afraid to ask questions if needed.
  • Be proactive in suggesting upgrades / efficiencies to help out the enterprise.
  • Strong communication skills, both written and verbal.
  • Maintains strong attention to detail in high-pressure situations.Solid understanding of business practices with fundamental understanding of project management methodology.
  • Solid understanding of business practices with fundamental understanding of project management methodology
  • Requires excellent hands on IT skills and knowledge.
  • Desktop OS level knowledge of Windows.
  • Desktop Application knowledge.
  • Microsoft Office 2013 Suite of products.
  • Basic Knowledge of Email protocols, IMAP/POP etc.
  • Basic Knowledge of Electronic Document Management systems usage (SharePoint, Alfresco, Etc.)…not administrating, but how to use it or what it does.
  • Basic Knowledge of Server/Client setups, Active Directory knowledge a plus
  • Basic knowledge of what the following are or do: Databases, SAN, NAS, iSCSI, Fiber Channel, Firewalls, Routers, Switches, Layer 3, Layer 2, Active Directory, DNS, DHCP, SMTP, IMAP, Mail Servers, Document management systems, Web servers, Remote Desktop, batch scripts, group policy, IPv4, IPv6, Subnets, LAN, WAN, Wireless classifications (AC/N/G/B/A), Wireless security (WPA/WPA2/WEP).
  • College Education.
  • IT/IS focus a plus, but not necessary.
  • Passion for IT/IS is necessary.
  • Some programming/scripting…show us how you automate your daily work.
  • 1-3 year experience…even if it’s helping out family and friends with their computers
  • This is a true entry level position.  If you are the go to guy for all your friends IT needs or are a passionate team player at an IT desktop support company, we want to interview you!
 

 

No 3rd Parties.  Principals Only, Please

 

Come and join the great Karma Team, where you can make a career! Karma Automotive offers a complete benefits package including medical, dental, vision, life, STD, LTD; paid vacation, holidays and personal days; and a 401K with matching contributions. 

 

Karma Automotive LLC is an equal employment opportunity employer. We do not discriminate on the basis of gender, color, race, sexual orientation, marital status, pregnancy, national origin, age, religion, veteran status, genetic information, citizenship status or any other group protected by law. Karma Automotive LLC, complies with the Americans with Disabilities Act to ensure equal access to all qualified individuals with a disability. Valid driver’s license may be required based on essential duties.

 

 

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