Karma Automotive

  • Manager, Fixed Operations

    Job ID
    2018-3334
    Department
    Exempt
  • Overview

     

    Karma Automotive is passionate, responsible and uncompromising.

     

    We make beautiful, ecologically sensitive products, and we will provide a memorable ownership experience for our customers.

     

    Our work environment is casual, and our culture is results-oriented.

     

    The Manager, Fixed Operations is responsible for the efficiency, effectiveness and profitability of the after-sales functions of Karma’s company-owned dealership; maximizing customer satisfaction through a focus on quality management; maximizing profitability through efficient shop function, productivity and optimal pricing strategy.

    Responsibilities

    • Preparing an annual operating budget, goals and objectives for each department and monitoring the departments’ performance.
    • Directing the hiring and training of employees for the service, parts, warranty and body shop departments.
    • Constantly working to improve profitability and efficiency.
    • Creating and maintaining a positive relationship with customers, ensuring that department staff is helpful, as well as making customer satisfaction a priority to ensure referral and repeat business.
    • Working directly with customers and warranty clerks to administer warranty claims, as well as understanding and applying warranty guidelines.
    • Creating dealership service and pricing policies for approval by the general manager.
    • Ensuring that service repairs are performed efficiently and correctly by conducting spot checks on jobs.
    • Focusing on providing the very best customer experience while working toward a goal of every repair being done right the first time
    • Understanding and keeping abreast of the federal, state, and local regulations that affect operations, ensuring compliance with these regulations as well as hazardous waste disposal and OSHA Right-to-Know regulations and providing necessary training on these regulations and ethical practices.
    • Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
    • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

    Qualifications

    Education

    • High school diploma or equivalent is required but a college degree would be preferred
    • ASE Masters certification (preferred)

    Experience

    • Experience with automotive systems
    • Previous experience working as a Service Manager preferred
    • Technical expertise is preferred
    • Experience with automotive tools and equipment
    • Practical technical experience with high-voltage drive systems
    • Experience working with DealerTrack DMS will be strongly preferred
    • 5-8 years of relevant work experience

    Skills

    • Critical thinking and problem solving
    • Excellent time management
    • Proven CSI performance
    • Safety Management
    • Quality Focus
    • Progressively-minded leadership skills

    Personal

    • A passion for automotive
    • Adept at tracking multiple assignments and tasks simultaneously
    • Good command of the English language, both written and verbal
    • Reliable, innovative, committed self-starter, with a focus on quality
    • Excellent communication, collaboration and organizational skills
    • Possess the desire and ability to learn new technologies
    • Outstanding attention to detail
    • Ability to multi-task in a fast-paced work environment

     

    NO 3rd Party Recruiters.  Principals Only, Please

     

    Karma Automotive LLC is an equal employment opportunity employer. We do not discriminate on the basis of gender, color, race, sexual orientation, marital status, pregnancy, national origin, age, religion, veteran status, genetic information, citizenship status or any other group protected by law. Karma Automotive LLC, complies with the Americans with Disabilities Act to ensure equal access to all qualified individuals with a disability. Valid driver’s license may be required based on essential duties.

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